Returns & Exchanges
At Flowers.ie, we strive to ensure every bouquet arrives in perfect condition; however, if you are unsatisfied with the quality of your floral arrangement, please contact us within 24 hours of delivery. Due to the perishable nature of our products, we offer replacements or store credit for items that do not meet our high standards of freshness.
Contact Customer Support
Email our team at [email protected] or call us immediately with your order number and a brief description of the issue.
Provide Photographic Evidence
To help us maintain our quality standards, please attach clear photos of the flowers and the packaging within 24 hours of receipt.
Review and Assessment
Our floral experts will review your claim and the photos provided to determine the best course of action, usually within one business day.
Resolution Delivery
Once approved, we will arrange for a fresh replacement bouquet to be delivered at the earliest convenience or issue a credit note for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing